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Frequently asked questions about Online Purchase
When I reach the page where I approve my order, there is an item in my invoice called Extended Download Service. What is it? Why is it there? How can I delete it if I don't want it?
You can protect your purchase with our Extended Download Service. We'll keep a backup copy of your digital file for a period of 2 years, should you need to re-download it for any reason. If you do not purchase the Extended Download Service, you have 30 days from the date of your purchase to download your order.
It is there as a courtesy and to help you protect your purchase. If you do not wish to purchase this service, simply change the Quantity number from 1 to 0 and click the Update Total button. The service will be deleted from your invoice.
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