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Frequently asked questions about Online Purchase

I've gone to the Acronis Web site to order products, but I am directed to a thrid-party site. What are Digital River and element5 and are they authorized to process my purchase?

Digital River is a company that runs some of the world's largest online stores for top retailers. Element5 is a division of Digital River. Acronis has contracted with Digital River to manage all of our Web-based sales. That's why when you make a purchase from the Acronis Web site, you get a receipt from Digital River. That's also why we recommend that if you experience any problems with the Acronis Web store, you should contact Digital River's customer service department at cs@digitalriver.com or at www.digitalriver.com/cs. Their staff is in the best position to help you if you're having a problem with an Acronis order.

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