Acronis® Pay per Incident support for Home and Home office products*Acronis Pay per Incident support is an expanded support program that allows getting technical assistance for a single incident after the support period bundled with the product is expired. If your support period is expired, but you have a problem requiring a prompt solution or a question to be answered immediately, you can contact Acronis Priority Support via telephone and email and have the issue handled by one of our dedicated support professionals. The number of contacts till the incident is resolved is unlimited. Frequently Asked Customer Questions:
Q: What products Pay Per Incident (PPI) support is available for? A: Pay Per Incident (PPI) support is available for Acronis True Image Home 2010 and home or home office products released later on. Up 
Q: How do I pay for Pay Per Incident (PPI) support? A: : By going to http://www.acronis.co.jp/support and clicking on the "Start Here" link, customers will be led through a quick wizard and given the correct PPI buy links available. Up
Q: What is the cost of Pay Per Incident support (PPI) for Home and Home Office products? A: Pay per Incident (PPI) support for Acronis Home and Home Office products is set at Y900 per incident Up
Q: When do I need to buy Pay Per Incident (PPI) support? A: You need to buy Pay Per Incident (PPI) support if you’d like to get technical assistance regarding home or home office product* after your bundled support period is expired. *Acronis True Image Home 2010 or any other home/home office product released later on. Up
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